FAQ'S
1.What products does Velva Roll sell?
We specialise in high-quality massage rollers, wellness tools designed to relieve muscle tension, enhance circulation, and support everyday recovery and self-care.
2. Do you ship worldwide?
We ship to both local and international destinations. Whether you're in the US, Europe, or beyond, we’ve got you covered!
3. How long does shipping take?
- US Shipping: 4–8 Business Days
- International Shipping: 5–8 Business Days
4. Can I track my order?
Yes! You can track your package using our order tracking tool. We’ll send you a tracking number once your order is dispatched.
5. Are there any shipping delays?
Due to a current management shift, shipping times may be delayed by 1-4 business days. We appreciate your patience during this time.
6. Do you offer discounts or promotions?
Yes! We frequently run special offers, bundles, and discount codes.
7. What is your return policy?
We want you to be completely happy with your purchase. If you have any issues with your order, please contact us at hello@velvaroll.co and we will assist you with returns or exchanges.
8. Do you offer refunds?
Refunds are available if your product arrives damaged or defective. Please contact us within 14 days of receiving your order to initiate the return process.
9. Is my payment secure?
Absolutely! We use the latest encryption technology to ensure that your payment information is secure during the checkout process.
10. How can I contact customer service?
You can reach our customer service team via hello@velvaroll.co at or use the contact form on our Contact Us page. We strive to respond within 24 hours.